EAPA-Icon-2016Energy Account Payment Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or natural gas bill. The scheme helps people stay connected to essential energy services during a financial crisis. The Scheme is a crisis program and is not intended to offer ongoing income support.
How it works: EAPA vouchers are issued by participating providers (e.g, Bateau Bay Neighbourhood Centre, and our sister Centre, Berkeley Vale Neighbourhood Centre). For a list of providers, click here or call Service NSW on 13 77 88. The EAPA Scheme operates through a voucher system and each voucher is worth $50. The EAPA provider assesses the customer's situation and determines each case based on individual circumstances. The vouchers issued to the customer will be sent to the retailer electronically by the EAPA provider and the vouchers will be paid to the customer's account. To find out more about EAPA you can go to:

EAPA at Bateau Bay Neighbourhood Centre

If you are at risk of disconnection or in a financial crisis with a bill that is overdue ring us on 4332 7450 to make an appointment. You should bring a copy of your original account and any subsequent correspondence from your energy provider with you. We cannot help with re-connection fees or non-current residential addresses. We offer this assistance to people who reside in the following areas: Bateau Bay, Blue Bay, Killarney Vale, Toowoon Bay, Tumbi Umbi.

Other Energy Rebates

There are several other kinds of rebates available  to assist people with their energy bills:
  • Family Energy Rebate,
  • Gas Rebate,
  • Low Income Household Rebate,
  • Life Support Rebates,
  • Medical Energy Rebates.
To find out more, go to

Food Store and Op Shop


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BBNCfoodstoreBBNC Food Store: Having trouble making ends meet? Help is here! We stock a variety of groceries, pantry supplies (including longlife milk), and toiletries at our Food Store. Items sold range from 60c to $4.50. The Food Store is open Monday to Thursday from 9am—3pm and Fridays 9am - 1pm.   BBNCBakersRackFree: We have free day-old bread on Monday, Tuesday and Wednesday mornings from 11.30am.  Frozen bread is usually available any time Monday to Thursday 9am-3pm. These days and times are dependent on our donor stores. We receive fresh fruit and vegetables from Second Bite after 11.30am on Mondays, Tuesdays, Wednesdays and Fridays. These days and times are dependent on our donor stores. Emergency food hampers are available for people in extreme circumstances. If you need emergency food assistance, please call us for an appointment on 4332 7450.
Op Shop Op Shop: Bargain shopping is easy at our op shop! We have a great range of clothing, including children’s clothing, shoes and books. Most adult clothing is only $2 and children's clothes $1! We are open from Monday to Thursday from 9am—3pm. And now Fridays 9am - 1pm Donations of goods gladly accepted. We also accept donations to our food store.

Tax Help

Tax Help Button

To find out more about Tax Help and to see if you are eligible, click on the thumbnail.


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We hope to be offering Tax Help is available in 2019 on Tuesday mornings
  • For people on low incomes, non-English speaking backgrounds, seniors or disabled, Tax Help is available for simple tax returns (e.g. not self-employed).
  • To find out more about Tax Help and to see if you are eligible, click on the thumbnail at right.
  • Bookings are essential, and you should call us on 4332 7450 to make an appointment, and to discuss what you need to bring with you.
  • Appointments are needed

Community Laundry

BBNCLaundryFlier We now have a washing machine available for emergency laundry.
  • We have a clothesline, or take your washing home to dry
  • Shortest cycle 20 minutes, longest cycle 50 minutes
  • Call to make an arrangement—booking is essential
  • Gold Coin donation appreciated.
Call us to book on 4332 7450.

Office Services, PC & Internet Access

Computer Hub with Internet

Connect up to the world with the Internet

By appointment, the following services are available:
      • Phone Calls: Local $0.50, STD & Mobile $1.50
      • B/W Printing or Photocopying: $0.20 per page, $0.40 per double-sided page
      • Colour Printing or Photocopying: $0.50, $1.00 per double-sided page
      • Laminating: A4 $1.00, A3 $2.00
      • Document Binding (up to 45 pages) $5.00
      • Computer & Internet (2hrs) $2.00
See our 'Activities' page for information about beginners' computer courses here at BBNC.

Book Exchange

BookExchangeGraphicRecycle unwanted books, including children's books, by bringing them to the Neighbourhood Centre and swapping them with books from our shelves.
  • If you don’t have any books to swap then you can still buy from us at $2.00 for 3 books or $1 for 1 book.
  • Donations of books are still gratefully accepted.